Customer Support

In the event that your investment advisor experiences a significant business interruption, you may contact Pershing Advisor Solutions LLC directly to process limited trade-related transactions, cash disbursements, and security transfers. Instructions must be in writing and transmitted via facsimile or postal service to Pershing Advisor Solutions, as follows:

Fax Number :  (201) 413-4444
Address :         Pershing Advisor Solutions
                          P.O. Box 2065
                          Jersey City, New Jersey 07303-2065

Please note that the above fax number is reserved for business continuity-related issues only, and should not be used for any other purposes (such as change of address notices or account transfers). Information received at this fax number unrelated to a business interruption issue will not be acted upon.

For additional information about how to request funds or transfer securities when your investment advisor cannot be contacted due to a significant business interruption, please refer to the instructions below or call (877) 604-8967 for recorded instructions.

Pershing Advisor Solutions will perform the following transactions for its clients provided it receives all required accompanying information noted below:

I. Closing security transactions
Closing transactions include:

  • Sale of a security position held long in an account
  • Buy a security to close out a short security position
Pershing Advisor Solutions will process closing securities transactions upon receipt of signed written instructions that must include all of the following information:

  • Your brokerage account number
  • Your name (as registered on the brokerage account)
  • Security description, including symbol or CUSIP® number
  • Number of shares
NOTE: All orders will be handled as market orders

II. Cash Disbursements
Pershing Advisor Solutions will process first-party cash disbursements upon receipt of signed written instructions that must include all of the following information:
  • Your brokerage account number
  • Your name (as registered on the brokerage account)
  • Exact amount to be disbursed
  • Method of disbursement:
    • For checks - Indicate the name and address of record where check is to be mailed
    • For federal fund wires - Indicate the receiving bank name, ABA number, and receiving bank account number

NOTE: The name registered on the brokerage account and the receiving bank account name of record must be identical, unless we have a Letter of Authorization on file with alternate instructions.

III. Securities Transfers
Pershing Advisor Solutions will process security transfer requests upon written instructions that must include the following information:
  • Your brokerage account number
  • Your name (as registered on the brokerage account)
  • Description of securities to be transferred, including symbol(s) or CUSIP number(s)
  • Receiving account information for securities, as follows
    • For a transfer to another brokerage account at Pershing Advisor Solutions or Pershing - the receiving account number (the name and address on both accounts must be identical)
    • For a transfer to another financial organization - the name of the receiving financial organization, their DTC number (if the receiving organization is a registered broker-dealer), and the account number at the receiving financial organization

IV. Schedule of Maximum Charges
Below is the schedule of maximum charges for services provided by Pershing Advisor Solutions LLC. Your investment advisor may have negotiated lower rates on your behalf. Please contact your investment advisor should you have any questions or would like more detail regarding the charges being applied to your account(s).

Schedule of Maximum Charges